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  • Writer's pictureDeb Carr

Navigating the Digital Realm: A Guide to Online Etiquette



person yelling into a computer

I have been marketing online since 2004 and have seen dramatic changes since that year. One of the most disturbing is the disrespect that happens online by keyboard warriors. So let's delve into some online etiquette.


In the fast-paced world of the internet, it's easy to forget that there are real people behind every screen. Online interactions have become an integral part of our lives, whether for work, socialising, or learning. Practicing good online etiquette is essential for fostering positive and meaningful connections in this digital age.


Let's explore the principles of online etiquette and provide you with practical tips to ensure you navigate the virtual world with grace and respect.


Choose Your Words Wisely

In the absence of face-to-face communication, words hold even more weight online. Always aim for clarity, kindness, and respect in your messages. Avoid using offensive or inflammatory language, and think twice before hitting that 'send' button. Never write an email when you are emotional i.e. angry but if you do, save it to drafts and come back to read it when you calm down. You will probably end up not sending it.


Mind Your Tone and Emphasis

Without the nuances of tone and body language, it's easy for messages to be misunderstood. Be aware of the tone you convey through your words and use emphasis (like bold or italics) sparingly and thoughtfully to highlight important points. Never write in capitals that is deemed to be shouting.


Respect Privacy and Boundaries

Respecting others' privacy is crucial in the online world. Avoid sharing personal information without explicit consent, and be mindful of the boundaries set by others. This includes refraining from prying questions or pushing someone to share more than they're comfortable with.


Practice Active Listening

Effective communication is a two-way street. Show genuine interest in what others are saying by actively listening. Respond thoughtfully and ask questions to demonstrate that you value their input.


Be Mindful of Time Zones and Availability

The internet connects people from all around the world, which means time zones can vary greatly. Be considerate of others' schedules and try to find a mutually convenient time for meetings or discussions.


Avoid Overloading with Information

In the age of information, it's easy to get carried away. Be mindful of overwhelming others with a barrage of links, articles, or lengthy messages. Instead, share relevant content thoughtfully and in moderation.


Handle Disagreements and Conflicts with Respect

Disagreements are inevitable, but it's crucial to handle them with grace and respect. Avoid personal attacks and focus on the issue at hand. If a disagreement escalates, consider moving the conversation to a private setting to resolve it more effectively.


Give Credit Where Credit is Due

If you're sharing content, ideas, or information that isn't originally yours, always give credit to the rightful owner. Plagiarism and failing to acknowledge sources can lead to misunderstandings and damaged relationships.


Be Mindful of Cultural Differences

The internet brings together a diverse range of cultures, beliefs, and perspectives. Be sensitive to cultural differences and avoid making assumptions about others based on your own background.


Report Inappropriate Behaviuor

If you encounter harassment, bullying, or any form of inappropriate behaviuor online, don't hesitate to report it. It's essential to create a safe and inclusive online environment for everyone.


Practicing online etiquette is about recognising the humanity in each digital interaction. By following these guidelines, you can contribute to a more positive, respectful, and enjoyable online experience for yourself and those around you. Remember, behind every screen is a person with feelings, thoughts, and experiences – treat them as you would want to be treated.



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